FAQ
How can we help you?
SHIPPING
It depends on the destination, here we put summary information:
Metropolitan Lima: from 1 to 3 business days
Lima Province and Provinces Peru: from 2 to 7 business days
International: 5 to 7 business days
Contact us at gidressclothing@gmail.com to help you and send it in less than 24 hours.
Yes! You can contact gidressclothing@gmail.com and coordinate with us the day of pick up from our office in San Borja.
The shipping time only includes business days (does not count holidays or Saturday or Sunday).
Yes! To the whole world, except Venezuela, via FEDEX.
Returns & Exchanges
If you wish to make a change for products purchased on our website, you can do so within 3 business days from the date of delivery of the purchase and as long as it is for a reason of changing size.
Contact our customer service team at the following email gidressclothing@gmail.com to start the process of your return with the following information:
Order date
Full name
Phone number
Receipt
Sale items it is not possible to make changes.
If this is the case, please contact gidressclothing@gmail.com to be able to evaluate it and make the change if necessary.
You can send an email to gidressclothing@gmail.com with the details of the case, if it was a purchase error we will evaluate it.
Care
To extend the life of the garment, we recommend that you always wash them by hand or in the washing machine, with cold water and do not subject them to the dryer under any conditions, as this can damage the garment.
In the case of sweaters or knitted vests, it is preferable to only wash it by hand.
Each client is responsible for the use and care of the garment, each garment is made to last for years under delicate and responsible care.
Once the garment is used, it is no longer possible to return it, we will tell you how you could solve the problem if it were due to misuse or mishandling.
Gifts
Our packaging is made to deliver the garment as if it were a gift!
In the case of sweaters or knitted vests, it is preferable to only wash it by hand.
It is valid for 1 year.
Of course! You can write to us directly on instagram or by gidressclothing@gmail.com to add the message you want.